Return & Refund Policy
We want you to have a smooth and transparent shopping experience. Please review our return and refund guidelines below.
Eligibility for Returns
You may request a return or refund if:
The item received is damaged, defective, or incorrect
The product does not match the description on the website
The return request is submitted within 30 days of delivery
The item is unused and returned in its original packaging
Non-Returnable Items
Returns and refunds may not be accepted if:
The product has been used, altered, or damaged after delivery
The return request is made after 30 days
The item is marked as non-returnable or final sale
Damage is caused by misuse or improper handling
Return Process
To initiate a return:
Contact our customer support team with your order number
Provide clear photos or videos if the item is damaged or defective
Our team will review the request and respond within 2–5 business days
Refunds
Approved refunds are processed to the original payment method
Refund processing time may take 5–10 business days, depending on the payment provider
Shipping charges, if applicable, are non-refundable unless the return is due to our error
Exchanges
If available, we may offer a replacement instead of a refund for eligible items.
Return Shipping
Return shipping instructions will be provided once the request is approved. Shipping costs may vary depending on the reason for return.