Claims & Refunds
At AskOfferz, we are committed to fair and transparent resolutions for any issues related to your order. Please read the information below to understand how claims and refunds are handled.
📌 Claims Policy
You may raise a claim if you receive:
A damaged product
A defective item
An incorrect product
Claims must be submitted within 48 hours of delivery.
📝 How to File a Claim
To submit a claim, email us at:
📧 support@askofferz.com
Please include:
Order Number
Registered Email Address
Clear photos or video showing the issue
Short description of the problem
Claims submitted without proper proof may not be accepted.
🔍 Claim Review Process
Our team will review your claim within 24–72 business hours.
If approved, we will offer one of the following:
Replacement
Refund
Store credit (if applicable)
💸 Refund Policy
Approved refunds are processed within 5–10 business days.
Refunds are issued to the original payment method.
Shipping charges are non-refundable unless the issue is caused by us.
🚚 Replacement Policy
Replacement items are shipped at no extra cost for approved claims.
Delivery time for replacements may vary based on availability and location.
⚠️ Important Notes
Claims for minor color variations or packaging damage may not be accepted.
AskOfferz is not responsible for delays caused by courier services or customs.
COD order refunds are processed via bank transfer or store credit.
📩 Need Help?
For any claim or refund-related questions, contact us at:
📧 support@askofferz.com
Thank you for shopping with AskOfferz.
We aim to resolve all claims quickly and fairly.