Claims & Refunds
We aim to resolve all claims fairly and transparently. Please review the information below to understand how claims and refunds are handled.
Claims Eligibility
You may submit a claim if:
The product is received damaged or defective
The incorrect item is delivered
The product does not match the description shown on the website
Claims must be submitted within 7 days of delivery.
How to Submit a Claim
To submit a claim:
Contact our customer support team
Provide your order number
Share clear photos or videos showing the issue
Our team will review the claim and respond within 2–5 business days.
Resolution Options
After review, we may offer one of the following:
Replacement of the product
Partial or full refund
Store credit (where applicable)
Refund Processing
Approved refunds are processed to the original payment method. Refund timelines may vary depending on the payment provider and usually take 5–10 business days.
Non-Eligible Claims
Claims may not be accepted if:
The issue is reported after the claim period
The product has been misused, altered, or damaged after delivery
Insufficient proof is provided
Additional Information
Shipping charges are non-refundable unless the claim is approved due to an error on our side