Claims & Refunds

At AskOfferz, we are committed to fair and transparent resolutions for any issues related to your order. Please read the information below to understand how claims and refunds are handled.

📌 Claims Policy

You may raise a claim if you receive:

A damaged product
A defective item
An incorrect product

Claims must be submitted within 48 hours of delivery.

📝 How to File a Claim

To submit a claim, email us at:
📧 support@askofferz.com

Please include:

Order Number
Registered Email Address
Clear photos or video showing the issue
Short description of the problem

Claims submitted without proper proof may not be accepted.

🔍 Claim Review Process

Our team will review your claim within 24–72 business hours.
If approved, we will offer one of the following:
- Replacement
- Refund
- Store credit (if applicable)

💸 Refund Policy

Approved refunds are processed within 5–10 business days.
Refunds are issued to the original payment method.
Shipping charges are non-refundable unless the issue is caused by us.

🚚 Replacement Policy

Replacement items are shipped at no extra cost for approved claims.
Delivery time for replacements may vary based on availability and location.

⚠️ Important Notes

Claims for minor color variations or packaging damage may not be accepted.
AskOfferz is not responsible for delays caused by courier services or customs.
COD order refunds are processed via bank transfer or store credit.

📩 Need Help?

For any claim or refund-related questions, contact us at:
📧 support@askofferz.com

Thank you for shopping with AskOfferz.
We aim to resolve all claims quickly and fairly.